ReusoPrivacy policy
Last updated 14 November 2026
This policy explains how Sugarian Group Pty Ltd (ABN 77 670 070 112), which runs Reuso ("we", "us"), handles personal information. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
- Account details: your email address, and your name and email from Google if you sign in with Google. Guests get an anonymous account until they sign in.
- Profile: your display name, home suburb and postcode, preferred language and trust score.
- Listings: photos, descriptions, prices, sizes, the pickup suburb and the general location of the suburb (not your exact position).
- Addresses: a pickup address (sellers) and a delivery address (buyers of posted items). These are private and shared only as described below.
- Messages: chats between buyers and sellers, with their translations and safety warnings.
- Orders: what you bought or sold, amounts, delivery method, and the status of payments, refunds and payouts.
- Payments: card and wallet details are collected by Stripe, not by us. We receive limited information such as the payment status and, for sellers, whether payouts are set up.
- Seller identity and bank details: collected by Stripe when you set up payouts. We don't receive your bank account number or ID documents.
- Location: if you allow it, the app uses your phone's location once to suggest your suburb. Only the suburb is saved, never your exact position.
- Technical information: app and device information, logs and security checks (for example to block automated sign-ups).
- Support: what you tell us when you contact us.
How we use it
- to run your account and show your listings and profile;
- to process orders, payments, refunds and payouts through Stripe;
- to draft listings from your photos, suggest prices, translate text and match items to wanted-item alerts;
- to keep people safe: hiding phone numbers in chat, flagging likely scams, checking for prohibited items, and calculating trust scores;
- to provide support and resolve disputes;
- to improve Reuso and keep it secure;
- to meet our legal obligations.
We don't sell your personal information. We don't use it for third-party advertising.
What other users see
- Your display name, suburb, trust score and listings are visible to signed-in users.
- Your street address is never shown in listings. After a buyer pays for a pickup, the buyer sees the seller's pickup address. After a buyer pays for a posted item, the seller sees the buyer's delivery address and name to send it.
- Chat messages are visible to the buyer and seller in that chat.
Service providers we share with
| Provider | What for | Where |
|---|---|---|
| Supabase | Database, sign-in and photo storage | Sydney, Australia |
| Stripe | Payments, refunds, seller payouts and identity checks for payouts | Australia, United States and other countries |
| Anthropic (Claude AI) | Drafting listings from photos, prices, search, translation and chat safety checks | United States |
| Sign in with Google; our email | United States and other countries | |
| Cloudflare | Website hosting, domain services and bot protection | Global network |
| Cloud hosting providers | Running our servers | Australia or other countries |
| Postal and courier services | Delivering posted items (names and addresses) | Australia |
These providers may handle information outside Australia, mainly in the United States. We choose providers with strong security and contracts that limit how they use your information. We may also disclose information when the law requires it, to prevent fraud or harm, or with your consent.
Keeping it safe
Information is stored with access controls so people see only what they are allowed to. Connections are encrypted. Sensitive keys are kept on our servers, not in the app. No system is perfectly secure, but we act quickly on problems and will tell you if a data breach is likely to cause you serious harm, as the law requires.
How long we keep it
We keep account information while your account is open. Order and payment records are kept for at least 7 years for tax and legal reasons. Listings, messages and photos are kept while needed to run Reuso and handle disputes, then deleted or anonymised.
Your choices and rights
- You can view and change your profile and addresses in the app.
- You can ask for a copy of your personal information, ask us to correct it, or ask us to close your account and delete what we don't need to keep.
- You can turn off location access in your phone settings at any time.
Children
Reuso is for people aged 18 and over. We don't knowingly collect information from children.
Cookies and browser storage
We don't use advertising or analytics cookies. Our website and the web version of Reuso use only what's needed to work, such as keeping you signed in and security checks. See cookies and storage.
Questions and complaints
Email info@reuso.com.au. We aim to reply within 30 days. If you aren't satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes
We may update this policy. We'll change the date at the top and tell you in the app about important changes.